Cloud Telephony
Overview
Cloud based telephony is one of the most frequently used communication products in the SME sector in the UK The traditional telephone system is not yet dead but why do organisations purchase & own a telephone system? Answer: because that is what we have done for years. You want a telephone system so that:
Your organisation communicates effectively.
Customers & suppliers can rapidly get in touch with you & talk to you.
You present a professional call handling service even out of hours.
Clever features let you record calls, measure, manage and account for calls, get calls to the best people quickly.
But you don’t need to own a telephone system to do this.
What is it?
Cloud based (or Hosted) Telephony provides your organisation with everything needed to support your business from a telecoms perspective – handsets, telephone numbers & features. So apart from all the features of a modern digital telephone system what else is different about Cloud Based Telephony?
It uses the internet (VoIP) rather than dedicated telephone lines = cost savings.
Very little capex required to deploy = rapid ROI and low cost of ownership.
You can have one user increasing to many 100’s of users on one site or across multiple locations including homeworkers and field based staff = no constraints & complete flexibility for your organisation.
The intelligence of the system is in secure data centres in the Cloud = increased resilience & security for your business.
Similar to Mobile phones, payment is per user per month = no wastage as you pay for what you use.
The core software is always up to date = no upgrade costs, no maintenance costs and consistent access to the latest features.
Delivered by Xi Comms, Cloud Based Telephony is a managed service so we manage it for you and sort any moves, changes or issues = you can focus on your business.
So with a choice of telephones (deskphone, PC, mobile integration), complete flexibility (cost plan, users, location), continually managed and updated software powered by Cisco Broadsoft and delivered and managed for you by Xi Comms, once Cloud Based Telephony is adopted by you your organisation may never actually need a new telephone system again.
+ Read our Leeds Community Foundation testimonial
“Leeds Community Foundation have been very satisfied customers of Xi Comms for several years in terms of providing our phone lines. In 2016, we decided to upgrade our outdated telecommunications system, as our team had grown rapidly and it was no longer suitable for our needs.
Although we had a good working relationship with Xi Comms, we decided to go out to tender for a cloud telephony service because we are a small charity who need to be mindful of cost. After meeting five telecoms providers, we decided to go with Xi Comms, as not only did they find a very cost effective solution for our needs, but we already knew they were responsive, knowledgeable and customer focussed.
We have been delighted with the new system. It’s easily adaptable and flexible and can evolve and grow as our team does - it works around what we need, rather than us being constrained by what it can do. It integrates with mobile phones easily and we love that it’s “location independent” - you can plug the phone handsets in to any internet connection and the phone acts exactly as it would if you were in the office.
We would warmly recommend working with Xi Comms. They respond to queries very quickly, are good at explaining technical things in an easy to understand manner, and are very friendly whilst having a reassuring level of expertise.”
Simone Ivatts Leeds Community Foundation